My daughter named her new stuffed animal 'Alice', which was inspired by Al, the GM who classily fixed the situation. Las Colinas, where I spent much of my time during this visit, is tucked within the city limits of Irving. Irving and Las Colinas are a quick 15-minute car ride from DFW Airport. Certainly they have created a customer for life. Irving, Texas, is a gorgeous city in Dallas County, Texas, located approximately 15 miles west of Downtown Dallas and 10 miles east of Downtown Fort Worth. The theft from my car wasn't management's fault at all and they really didn't *have to* do anything - but Al, the GM, not only refilled a card, but gave us extra game play and even gave my daughter an extra gift from the store that she really had her eyes on! My daughter was over-the-moon happy! And we both were and are grateful beyond words for the professionalism and kindness exhibited by Pinstack Las Colinas. I had one distraught daughter as a result (because she never said anything on one of those cards before and had her eye on a prize in the gift shop she was saving for). I shared with him that, in an unrelated incident of unfortunate timing, I also had my car broken into and our Pinstack card (with saved up points) was stolen from my car. He promised to research what happen and replenish our losses and then some. I called and left a message for the General Manager who called me back and handled everything professionally, and even went over the top to make it all right. I actually assumed the bartended may have padded the bill for extra tip, so was a little upset, as I've never experienced that at any establishment before. A couple of days later I noticed the charge on my card from the bar was not accurate. Last week my daughter and I were at Pinstack, playing in the arcade, and bought a bottle of water at the bar.

A sign of a GREAT establishment is one that can take a potentially bad situation and turn into a positive experience that deepens and prolongs the relationship with the customer! The General Manager, Al, did just that with me.

Pin stack las colinas